Rotorua Thermal Holiday Park Policies

COVID-19 Cancellation Policies

  • If you have a booking set to take place from February 8th 2022 that you will no longer be able to attend, please contact our team at to receive a full refund.
  • If you are unable to make your booking due to a COVID-19 related lockdown or alert level change, please contact our team at to receive your refund. 

Health and Safety at Rotorua Thermal Holiday Park

Health and Safety remains a top priority for us as we want to ensure that all guests can have a safe and enjoyable stay. Here are the Health and Safety procedures we ask our guests to follow:

  • All guests and visitors must wear a face mask in the reception area.
  • All guests and visitors must scan in at reception upon entering the park.
  • We ask that all guests and visitors social distance while on the park grounds, wherever possible.

Our staff are all fully vaccinated with additional sanitisation measures in place, and we continue to maintain high cleaning standards at the park. All campsites will be sufficiently distanced.

If you have any questions about these policies, please email us at or call reception at 07 346 3140.

Contact Us

Phone: 07 346 3140

Check In/Out

Check-in time: 2.00pm
Check-out time: 10.00am

Reception opening hours:

8.00am – 9.00pm Summer

8.30am – 7.00pm Winter (subject to change)

Any arrivals outside of this time can follow the late check-in procedure or call the outside of office hours number for assistance.


Rotorua Thermal Holiday Park
463 Old Taupo Road (South End) Rotorua
Directions to Park

Map of Park

To view map of park, please click here:… Map of Park