Rotorua Thermal Holiday Park Policies

Our Policies

Online Booking Fees

Please note that a small fee will be applied when you make an online booking using a credit card. This fee covers the costs associated with secure processing and verifying the transaction. The exact amount of the fee may vary depending on the booking amount.

Health & Safety

Ensuring the safety and well-being of our guests is our top priority. Our health and safety procedures are designed to maintain high sanitisation measures while maintaining high cleaning standards across our holiday park.

Pet Policy

Dogs must be kept on a leash and controlled at all times. They are not permitted in the communal areas or cabins, and please ensure you pick up after them.

Electric Vehicles

At Rotorua Thermal Holiday Park, we strive for a comfortable and environmentally friendly experience for our guests. As part of this commitment, we offer essential guidelines for charging an electric vehicle (EV) during your visit.

Legal Considerations

It's important for our guests to be aware that running a household lead through a window or doorway for charging an electric vehicle is illegal. This practice not only poses safety hazards but also violates legal regulations. We kindly remind our guests to adhere to these laws to maintain safety and uphold environmental standards.

Charging Facilities

We've identified convenient locations near our premises to facilitate your EV charging needs. The closest EV charging station to Rotorua Thermal Holiday Park is located across the road, Te Puia (Hemo Rd, Rotorua 3010), and is readily available. Additionally, there's another station located down the road at New World West End (247 Old Taupo Road, Hillcrest).

Your cooperation in following EV charging guidelines is greatly valued. Should you require assistance locating nearby EV charging facilities or have any questions, our dedicated team is here to help throughout your stay. Thank you for your commitment to sustainability!

Privacy Policy

Rotorua Thermal Holiday Park ("we", "our", or "us") is committed to protecting your personal information in line with the New Zealand Privacy Act 2020.

We collect personal information from you, including:

• Your name
• Contact details
• Location
• Email address
• Billing or purchase information

We collect this information so we can:

• Confirm and manage your booking
• Contact you if needed during your stay, including in emergencies
• Provide customer service
• Meet our health and safety obligations

We store your personal information securely in encrypted files and limit access to authorised staff only. We retain guest information for up to 12 months after your stay, after which it is securely deleted by digital erasure.

We do not share your personal information with third parties unless:

• It is necessary to complete your booking or payment (e.g. secure payment providers)
• We are legally required to do so

If you contact us through our website or booking platforms, please be aware that those platforms may also collect data under their own privacy policies.

You have the right to access the personal information we hold about you and request corrections if you believe it is incorrect.

Cancellation

Cancellation or amendments of individual bookings must be notified no later than 48 hours prior to 2.00 pm on the expected day of arrival to avoid a cancellation fee. All cancellations or amendments notified less than 48 hours prior to 2.00 pm on the expected dates of arrival will be charged for the full cost of the stay. In the case of a "no show" one night's accommodation will be charged to credit card details or deposit will not be refunded Keys with directions to your room shall be left in the letterbox outside reception. If you have not arrived by the following morning any further nights will be cancelled.

Cancellation of Group/Team bookings must be notified no later than 30 days prior to the expected date of arrival. All cancellations notified less than 30 days prior to expected date of arrival will incur the loss of the deposit. Unforeseen circumstances may be taken into consideration by management.

Refunds will not be made due to wet weather, or event/concert cancellation or postponement.

Changes to reservation term: Any extension to a booking is subject to availability of units. Earlier departure than the reserved date will not result in refund unless approved by management.

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If you have any questions about these policies, please email us at info@rotoruathermal.co.nz or call reception at 07 346 3140.